Solve all the doubts about our courses

Gain knowledge in human thermography, a new area of expertise within health and performance professionals.


How much does the course cost?

The online course offered by ThermoHuman costs 495€ + taxes for the certified online course. Keywords: course, options

Can I download the resources?

You won't be able to download the class content, but we provide various resources that you can download (articles, publications, etc.). Keywords: download, obtain, contents

What is the expiration date of the course?

It is possible to access the course for 1 year from the date of purchase. Keywords: time of access, date, expiration

Does completing the course grant continuing education credits?

No, being a proprietary title, it only grants a certificate of having completed and passed the course. Keywords: official, validity, accreditation

Is the course official?

No, it's a proprietary title. Keywords: certification, diploma, validity

What course options are available?

Only one option: Basic course. Keywords: types, modalities, training

What languages does the online course offer?

English, Spanish, Italian, and Portuguese. Keywords: languages, formats

Do I need to have previous training?

Previous knowledge in the subject is not necessary. If it is useful, in our courses and training, you will find the program and contents that are covered. For any additional information, we recommend that you carefully read the educational information. Keywords: qualification, access, requirements

What happens if I don't pass the certificate exam?

There is only one attempt. If the exam is not passed (7/10), you have to pay for the retake (99€+VAT). Keywords: grade, obtain certificate/diploma, pass

How do I change my certificate output data?

Once inside the training platform, at the top right hand side you have a button "Edit profile" if you click on it you will access a section where you can modify your data (all except email). After saving them you will see rectified the information that appears on the certificate. Keywords: certificate, diploma

How many times can I take the exam?

There is only one attempt. Keywords: number of attempts, opportunities, note

How much time do I have to access the course?

You have access for one year from the moment of purchase. Keywords: access, termination

Can I pay in installments?

ThermoHuman does not finance payments, but we work with GRENKE as a company that can facilitate that service if the requirements are met (contact GRENKE). Keywords: installment payments, financing, payments

Delivery deadlines for the camera?

It depends on the stock. If we have the camera in stock, shipping can be done in less than a week (if it is outside the European Union, it may be extended due to customs issues), and if it is not in stock, the timeframe is between 3 and 6 weeks. Keywords: sending, receiving camera

What are the payment methods?

The most common payment method is bank transfer, and for some products/services, payment can be made with a credit card. Keywords: payment options, credit card

What is the warranty on my camera?

FLIR cameras have this warranty (link: HIKMICRO cameras have this warranty (link: In general they cover 3 years on the components, 10 years on the sensor and 2 years on the battery. However, check with the specific manufacturer and camera. Remember that in the case of FLIR it is necessary to register the camera to get the extended warranty: Keywords: Warranty, camera

I have had a problem with the battery, does it have a warranty?

Batteries are covered by a one-year warranty, but are only replaced if they are defective. In case of wear FLIR's warranty does not cover it. However, remember to register your camera ( and once registered you can click on "Repair/service" to report the issue. Keywords: Warranty, camera

Where can I register the camera?

In the case of FLIR, the camera is registered here: and allows you to extend the warranty. Keywords: Registration, warranty, camera

What is the margin of error for the cameras?

It depends on the camera. Most have a margin of ±2 °C (±3.6 °F) or ±2% of reading.

Which camera sells the most?

The FLIR E54. Keywords: best seller, camera model, popular

How long does a thermal camera last?

Thermal cameras have a fairly long lifespan (over 8 years), and technologically, there are no major advances, so they do not become obsolete quickly (for example, we continue to use the cameras we bought in 2009 with the same 320×240 resolution that is sold today). Keywords: service life, durability, time

Does the camera's SD card have to be special or different?

No, any SD or microSD card will work. Keywords: memory card, storage

I'm having trouble reading the SD card, but it's not full.

First, check that the card lock is not activated. If everything is correct, it may be that the card is not reading the images even though it's not full. We recommend deleting some images or formatting the card directly. It also often happens that SD cards with high capacity (>16Gb) and high reading speed (>50MB/s) can cause problems. In other words, it is better to use cards with 4 or 8Gb capacity and basic characteristics. Keywords: memory card, storage

How often does the camera need to be calibrated?

Producers recommend doing it every year or two. However, since we mainly work with asymmetries (relative measurements), calibration is not as necessary. Keywords: camera adjusted, recalibrate, reconfigure.

Is it integrable with other platforms?

Yes, we have an API to connect ThermoHuman with third-party platforms. You can access the key in Software/Admin/Client. If you have any questions, contact our support team at Keywords: integration, connections, apps

Is my data safe?

You can read all the information about our privacy policy here (link: Keywords: security, data processing, privacy

Why should I choose ThermoHuman?

ThermoHuman stands out for being a software that automatically analyzes thermal images, for having an international medical certificate, for allowing live "plug and play" acquisition, for including artificial intelligence algorithms that help in the interpretation of results and for being based on scientific studies, among others. Keywords: benefits, comparison

What are the software rates or prices?

We offer the software together with camera and training here: ( If you only want to buy software we have three options: 1. Image package (ideal for Universities and clinics, example 1000 images 2.500€+VAT) 2. Flat rate per player (ideal for sport institutions, minimum 10 players and 6 months 3.400€+VAT) 3. Annual unlimited rate (ideal for big institutions with a maximum of 3 cameras per license 25.000€ per year). Keywords: prices, tariffs, purchase options

Where do I learn how to use the software?

Inside the software you have a "help" section with different manuals and tutorials. In addition, we recommend you to take our thermography certified online training course to understand in detail how to use and interpret thermography correctly (for health, prevention, fatigue, performance, etc.). You can see more information here: ( Keywords: learning, education, training

Does the software diagnose the patient's pathology/injury?

Absolutely not. ThermoHuman software offers descriptive and objective metrics and avatars to identify asymmetries and significant skin temperature changes: these may be related to pain, pathology, fatigue and other symptoms, but it is not a diagnostic tool. Keywords: diagnosis, patient, lesions

Can I use Thermohuman software with a thermal camera I already have?

Our software is compatible with a multitude of cameras. In general the answer would be yes (as long as it is a thermal imaging camera). To know specifically your model and its compatibility, you can contact us or check it here in the compatibility section of our thermal imaging web site (Link: Keywords: antique camera, compatibility

Is the software medically certified?

Yes, ThermoHuman® software is CE certified as a medical device. It holds the Prior Operating License for the Installation of Medical Devices issued by the Spanish Agency of Medicines and Medical Devices (AEMPS). ThermoHuman® is the first and only thermography software applied to health and sports that has met all the requirements to obtain the official certification as a medical device. Keywords: tested, evaluated, checked

In the image package option, can I buy 1 image?

No. You can buy the minimum package of 100 images, to be consumed during 1 year. Key words: purchasing, options, software usage

What is the price per image?

€3,5 and the minimum package is 100 images (€350+VAT). Keywords: software, imaging package, purchase options

What is the minimum package of images I have to buy?

The minimum package is 100 images (350€+VAT). It is valid for one year. Key words: software, pricing, purchase options

How can I use ThermoHuman metrics (TRI, TSI, skewness, neutralized skewness, coefficient of variation, smoothed coefficient of variation, etc.)?

You have a detailed explanation and examples in this link: Key words: correct analysis, errors, interpretation, learning

Can I use the software if I haven't taken the ThermoHuman course?

Yes, although we do not recommend it. If you purchase a ThermoHuman license, you will have access to documents and videos that explain how to use the software. However, the course allows you to learn not only how to use the software but also how to collect data, analyze it, and interpret it with a theoretical and practical understanding deep enough to make good use of it. Keywords: training, certificate, education

Who interprets the photo?

The ThermoHuman software allows for interpretation of thermal results through various functions and metrics. However, the interpretation should be done by a professional (regardless of their specialty). For this purpose, we recommend taking the online training course where we provide the necessary tools and basic knowledge to understand thermography, its applications based on specialty, and the use of the tool. Keywords: analysis, reports, results, conclusions

Can I use a tripod?

Yes, most cameras are compatible with a tripod for added convenience. Keywords: support, camera fixed, comfort

Can I take the images without a tripod?

We recommend taking images with a tripod, especially when using the plug and play system (connecting the camera to the computer). However, it is true that if you are going to take several images of the upper and lower part of the body, in many occasions it may be faster to take the images with the camera in your hand. Remember that in these cases it is very important to square the image, place the camera in the correct orientation and at the correct height (legs at knee height and torso at chest height). Keywords: support, anchorage, comfort

Can I use an Apple computer for data collection?

Yes, our software is fully compatible. The only thing you should know with Mac is that, for the moment, you won't be able to use the automatic controller (the "plug and play" function). Other than that, it works like any other operating system. Keywords: version, computer, PC

When is the best time to take the photos?

If we're talking about injury prevention, we recommend taking at least one photo per week the day after or two days after engaging in intense physical activity, such as a match or competition. This aims to assess how the body has assimilated the workload from the previous day or days during the night. If we're discussing injury monitoring, the photo should be taken before any treatment is administered to the patient, and it will be up to the operator to decide how often they want to monitor the patient based on the injury. Keywords: moment, time, ideal

Can they be taken with clothing on?

No, we need the camera to be able to detect the temperature of the skin, so we need to remove the clothing to take the photo. Keywords: thermographic data, pictures, photos

How many photos should I take per week?

If we're talking about injury prevention, we recommend taking at least one photo per week the day after or two days after engaging in intense physical activity, such as a match or competition. If we're discussing injury monitoring, the photo should be taken before any treatment is administered to the patient, and it will be up to the operator to decide how often they want to monitor the patient based on the injury. Keywords: images, ideal, frequency

How long does it take to collect the data?

Around 30 seconds per person, connecting the camera to the computer while taking the photo.

Does the camera on my phone work or is it valid?

If you are referring to the visible camera of your mobile phone, the answer is no: ThermoHuman only analyzes thermal photos. If, on the other hand, you are referring to thermal photos taken with a cell phone that has a thermal camera (such as CAT S60 or CAT S62 Pro) or that uses a FLIR ONE Pro (or FLIR ONE Edge Pro), these can be analyzed by ThermoHuman even though their resolution (160x120) is very low, and we recommend using images of at least 320x240 pixels. Keywords: camera, phone, mobile

Why is the thermographic photo analyzed?

Because it contains radiometric data (temperature data). Remember that a thermogram has colors and temperature data that are not visible, and those are what we analyze with ThermoHuman.

What is the radiometric data contained in the thermography image?

They are unchangeable data of the temperature of each pixel, which is why the ThermoHuman software and the quantitative method are not affected by the scale and its variations.

Does the ambient temperature influence it?

There are many factors that influence skin temperature (you can see this review published by us in 2015: ( and among them, ambient temperature is one of the most relevant. However, both this factor and many others have an equal influence on all regions, especially on contralateral ones: that is, they do not affect asymmetries. Nevertheless, both we and the protocols recommend taking data in controlled environments (from 18°C to 25°C) and conducting an acclimatization period of at least 10 minutes.

At what distance should I place the camera?

It depends on the camera you use and the protocol being analyzed. We recommend a camera with 42º lenses. With this type of lens, generic protocols (trunk or legs, anterior and/or posterior) require about 2.5 meters of distance. With lower lenses (for example, 24º), that distance can increase up to 4 meters. In specific protocols such as hands, chest, knees, or feet, the distance varies but is usually between 50cm and 1 meter (with 42º lenses). Also, remember that the distance depends on the height of the person: for example, if you are evaluating someone who is 1.50m tall, the distance will be shorter, and if they are 2.10m tall, the distance will be greater. This is because the logic is to frame the subject well, not to always take the image at the same distance.

My photos are automatically downloaded during data acquisition with direct connection (plug & play), how can I deactivate it?

Currently it is not possible to disable automatic downloading of images when the photo is taken with the camera connected, but if you accidentally close the browser tab or press the Back button or some unexpected error occurs, you will lose all the images added to the session. When the camera is connected to the PC it does not store images on the internal SD card, so we make sure that there is always a backup saved on the PC by downloading it. If this bothers you, it is probably because your browser has enabled the option to ask at each download where to store the file. In that case, the browser will do that every time a download is triggered, there is nothing we can do about it. You can configure your browser to skip this message every time a file is downloaded, so that the download does not interrupt your workflow. Go to your browser settings and uncheck the option to prompt on download. In Chrome it's in chrome://settings/downloads and in Firefox it's in about:preferences

Can I take images and analyze them later?

Yes. You just need to import the images into the software by connecting the camera or memory card to the computer. In the software, you can drag the image into the corresponding protocol or search for it from your computer's files. There is no issue with the date of image capture (meaning, you can analyze images taken an hour ago, a week ago, or even months ago).

How many scientific papers on thermography are there that you have not published?

We are a reference in the field of human thermography but there are many research groups that have published their work. In fact, we like to publish infographics about studies that are not from our group. Keywords: number of publications, articles, science

What scientific evidence does Thermohuman rely on?

ThermoHuman has more than 60 scientific articles published by members of the team and can be consulted in the resources section of the web page. In addition, the software itself has been validated in this scientific article (link: and several articles in which the software has been used as an analysis tool (link: Keywords: number of publications, articles, science

Do all lesions increase skin temperature?

Not all lesions increase skin temperature detectable by thermography. While some lesions may cause an obvious increase in localized temperature in the affected area, others may have no detectable thermal changes or may even reduce skin temperature, depending on factors such as the depth of the lesion, the degree of inflammation and the physiological response of the body. For example, nerve-type and muscle discontinuity decrease skin temperature. The interpretation of thermographic images must consider the clinical context and other complementary tests to obtain an accurate diagnosis. You have more information in this link: Keywords: interpretation, temperature variation